Conditions d’utilisation

Based on the provided document, here is a clear and organized breakdown of the key policies, legal terms, and contact information for VoErnone.

1. Return and Refund Policy

Key Timeline & Conditions

  • 30-Day Window: You must request a return within 30 days of receiving your item.

  • EU 14-Day Cooling-Off Period: If items are shipped to the European Union, you have the right to cancel or return the order for any reason within 14 days.

  • Condition Requirement: Items must be unworn/unused, in their original condition and packaging, with tags attached, and accompanied by a receipt or proof of purchase.

The Return Process

  1. Initiate: Contact huijia230207@outlook.com to start a return. Items sent back without a prior request will not be accepted.

  2. Shipment: If approved, you will receive a return shipping label and instructions. Packages must be sent to the physical address listed in the contact section below.

  3. Exchanges: The fastest way to get a different item is to return the original and make a new purchase once the return is accepted.

Non-Returnable Items

  • Perishable goods (food, flowers, plants).

  • Custom or personalized products.

  • Personal care products (beauty items).

  • Hazardous materials, flammable liquids, or gases.

  • Promotional items and gift cards (all sales final).

Refunds

  • Once received and inspected, you will be notified of approval or rejection.

  • Approved refunds are credited to your original payment method within 10 business days.

  • If your refund is missing after 15 business days, contact support.

2. Key Terms of Service (Legal)

Bot and Proxy Restrictions (Section 14)

  • Any automated software or proxy interacting with the service must clearly identify itself in the HTTP/HTTPS user agent string as Agent/[AgentName].

  • Proxies must not mimic human behavior, bypass CAPTCHAs, or evade technical restrictions.

Liability and Disclaimers (Sections 16 & 17)

  • The service and products are provided "as is" and "as available" without warranties of any kind.

  • To the maximum extent permitted by law, VoErnone, its partners, Shopify, and affiliates are not liable for any direct, indirect, or consequential damages (including loss of profits or data) arising from your use of the service.

Indemnification (Section 18)

  • You agree to defend and hold VoErnone and Shopify harmless against any third-party claims, losses, or legal fees resulting from your breach of these terms or violation of any laws/rights.

Changes and Governing Law (Sections 22 & 24)

  • Governing Law: These terms are governed by the laws of the jurisdiction where VoErnone's headquarters is located.

  • Changes: VoErnone reserves the right to update these terms at any time. Continued use of the service after changes are posted constitutes acceptance of the new terms.

3. Contact & Business Information

For any questions regarding returns or the Terms of Service, use the following official credentials:

  • Company Name: VoErnone

  • Email Address: huijia230207@outlook.com

  • Business Registration / Tax ID: 91331002MAC8DYDE7T

  • Return & Physical Address:

    Room 401, Unit 2, Building 43, Fengnan Community, Haimen Street, Jiaojiang District, Taizhou City, Zhejiang Province, China